FAQs

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your payment is safeguarded, ensuring your security.

To apply a promotional code, simply enter it in the "Discount Code" box at checkout. Make sure it's entered correctly before completing your purchase, as it may not be possible to apply it afterwards.

Absolutely! Once your order has been dispatched, you will receive automated tracking information via email. This allows you to keep an eye on your order until it arrives at your address. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Reach out to us at Support@NetSo.shop. Please provide your email address and order number for faster assistance.

To modify or cancel your order, please contact Customer Service at Support@NetSo.shop. We will do our best to accommodate your request. Keep in mind that cancellations may not be possible once an item has been shipped. For further details, please refer to our Refund and Return Policy.

If you experience delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can aid in facilitating a claim with the carrier to track your package, which is usually resolved within one week.

After your return is authorized, monitor the return tracking number. Once the item is received at our warehouse, we will process your refund swiftly, typically within 2-3 business days.

For products that require assembly, instructions are provided within the product packaging. If you need further assistance, feel free to contact our customer service at Support@NetSo.shop, and we will provide you with online assembly instructions for your item.